Typical chatbot
Can't follow conversation direction or situations that change outside the script.
LiveAI workspace for enterprise customer teams
One workspace to turn conversations into outcomes
Chat, CRM, campaigns, checkout, and AI agents — connected around one customer record, governed at enterprise scale.
- SOC 2 Type II
- 99.9% uptime SLA
- Enterprise AI agents
Missing package
0 of 4 messages shown for Missing package
Resolved by Smith Agentavg. 1m 42s
Works alongside your stack
Why it matters
Results you can measure
Fewer tabs. Deals stay in the thread. Orders close before momentum fades — with your team, your AI, or both.
90%Resolution Rate
99%Accuracy Rate
130+Supported Languages
3M+Monthly RESOLUTIONS
Platform
Five modules.
One customer record.
Inbox threads, CRM context, in-chat commerce, follow-up automation, and shift visibility — one contact record, not five spreadsheets.
Customer 360
Phone-first CRM in the inbox sidebar — people, deals, labels, and notes without a new tab.
Explore Customer 360 →
Commerce
Catalog, draft orders, storefront, Xendit checkout, and cart recovery — all from the thread.
Explore Commerce →
AI Agents
When volume spikes, agents resolve, sell, and follow up — with release gate and human takeover.
Explore AI Agents →
Operational Visibility
Track SLA, workload, campaign responses, orders, and team activity in one place.
Explore Operational Visibility →AI, when you need it
Scripts loop. Agents close.
Wazapin is a full workspace first. Turn on AI and it uses the same CRM, catalog, and invoice tools — not a bolt-on chatbot in another tab.
Wazapin Agent
Adapts to complex, dynamic conversations. Agentic AI that sells, invoices, and closes.
Pulse
Know what's hot before you open the inbox
Pulse pulls live signals from inbox queues, CRM pipeline, campaign delivery, and in-chat orders — one command view for shift leads.
01
Shift Dashboard
SLA breaches, queue depth, and team workload — triage the inbox before the standup, not after complaints land.
See shift view →02
CRM Snapshot
Open deals, overdue tasks, and contact history ranked — reps know who to reply to without opening another tab.
See CRM view →03
Campaign Monitor
Track broadcast sent, failed, and skipped live — audiences from CRM lists, not CSV exports to an agency.
See campaigns →04
Orders in Chat
Unpaid invoices, cart recovery, and payment status beside the thread — close revenue without leaving WhatsApp.
See commerce →Integrations
Built for how Indonesia actually sells on WhatsApp
Meta WABA, Xendit, Google Calendar, Biteship, and webhooks — the integrations that close the revenue loop, not logo soup.
Messaging
Meta WhatsApp Business
Official WABA — verified sender, templates, and broadcast at scale.
Payments
Xendit
In-chat checkout, invoices, and instant payment confirmation.
Logistics
Biteship
Live courier rates and tracking pushed straight into the thread.
Scheduling
Google Calendar
Book, reschedule, and confirm appointments without leaving chat.
Developer
Webhooks & API
Stream events to your stack or trigger workflows from any system.
Need something custom?
Connect any tool through our REST API and webhooks, or talk to us about a managed integration.
FAQ
Frequently asked questions
Everything teams ask before they roll Wazapin out across the floor. Still have questions? Our team replies within a business day.
Talk to a product specialist
Get a tailored walkthrough for your team size and use case.
Contact salesEnterprise readyTurn every customer conversation
Turn every customer conversation
into a measurable outcome
Run inbox, CRM, and commerce from one workspace. Add AI when volume spikes — prove outcomes in Pulse, not a spreadsheet debrief.
- SOC 2 Type II
- SSO & SAML
- 99.9% uptime SLA